About

A bench that mostly looks at burners

An independent outfit working Viking equipment in Denver. The work that fills the week is gas ranges and rangetops, so that is what this site argues; the rest of a Viking kitchen is repaired by the same people and has its own pages.

What we take on

The rangetop first: caps, heads, bases, igniters, valves and what the manifold is actually delivering when every burner is asked for at once. Then the rest of the Viking kitchen — the oven inside the range and in the wall, built-in and undercounter refrigeration, and integrated dishwashers — by the same hands, on the same terms, from the pages linked in the footer.

Why we read the label first

Viking's own troubleshooting gives three causes for a flame that comes up long and yellow: burner ports that are clogged, air shutters that are not properly adjusted, and a range running on a gas it was not set up for. Which of those it is depends on what the range was built for, and that is printed on the rating label under the control panel. So the label gets read before the burner gets blamed, and any adjustment between natural gas and LP is a certified technician's job — Viking says so in the same guide, and so do we.

How a figure is arrived at

A $89 call-out buys the diagnosis end to end, and that $89 is knocked off the repair the moment you approve one. What it buys is the meter work: pressure read at the manifold, continuity at an igniter, every burner watched at full and again at its lowest step. You then get the cause in plain words and one firm number in writing, and nothing is dismantled or ordered until you have said yes to it.

Each band those numbers fall inside is printed on the repair pages, and the repair-or-replace section sets them against what a like-for-like Viking would cost instead. That is there so the decision is arithmetic you can check rather than a judgement you have to take on trust.

What we do not do

• Other makes. If it is not a Viking, it wants somebody who carries those parts.
• Fitting a new appliance, gas line work, and anything that moves a cabinet.
• Cosmetic panels and trim ordered to make a discontinued unit look new again.
• Anything we cannot get parts for. If the part is gone, we say so on the phone.

Getting hold of us

The line, picked up 24/7, or the booking page with its live slots. Vans are out 8 in the morning to 8 at night, all week. No form and no email address anywhere here, because a burner question is three questions long and a thread is a slow way to ask three questions. There is also a set of short answers if yours is one of the common five.

Licensed, bonded and insured. Anybody who wants the licence number is read it out while they are on the phone to us.